When will I receive my proof?
Your proof would normally be sent within 1 working day from you sending us your files. Usually within 1-2 hours but pleas allow upto one working day. If you do not receive a proof within this time please contact us because we may not have received your file.

The proof you have sent me has a white border round the edges?
If the proof we send you has a white border your finished order will have a white border at the edge of the paper. This is because your file has no bleed added to the artwork and we have to move your image 2-3mm into the paper to allow us to cut to size without cutting into your image. If you do not want a white border this is not a problem but you will need to send us a file with 2-3mm extra added to the image size which will be cut off later.

The colours look different from my original?
All files are converted to CMYK for commercial printing. If you setup your file as RGB this will be converted, most colours will convert fine but certain colours, such as orange, green, blue etc. will change colour in the conversion process. You should always setup your files in CYMK mode then you are always seeing the same colour that will be printed.

Can I change my files after I have passed the proof?
No. Once you approve your proof the printing plates are made immediately and your order is scheduled for printing on one of our printing presses. It is important that you fully check your proofs before passing because changes can not be made after the plates have been made without additional charges.

If I order 5,000 can I split the order into 2 designs of 2,500?
No. You will need to order 2 different items because the prices are for 1 design of the full quantity.