We accept ‘Print Ready’ PDF or JPG files converted to CMYK, 300dpi with 3mm bleed. You can convert/export to these file formats in most software programmes. You can find help on how to supply your files on our website under the tab Supplying Artwork.

• Add 3mm bleed.
• Add 3mm margin.
• Use CMYK colour mode.
• 300 dpi resolution.
• Convert fonts to outlines.
• Minimum font size 6pt
• Minimum line size 0.25pt
• File format: PDF, TIFF, EPS, JPG
Make sure no elements in your artwork are set on overprint. Unless you want this effect in your design. The degree of transparency in printing depends on the ink, paper, and printing method used.

If you require, our graphic designers can Design Your Artwork. Your flyers are professionally designed by our in-house graphics team who transform your ideas in to a high impact visual image that makes your leaflets stand out from the competition.

ARTWORK AND PROOFING

When will I receive my proof?
Your proof would normally be sent within 1 working day from you sending us your files. Usually within 1-2 hours but pleas allow upto one working day. If you do not receive a proof within this time please contact us because we may not have received your file.

The proof you have sent me has a white dotted border round the edges?
We will remove lines when you final artwork for printing and your design will not have any dotted lines.

The colours look different from my original?
All files are converted to CMYK for commercial printing. If you setup your file as RGB this will be converted, most colours will convert fine but certain colours, such as orange, green, blue etc. will change colour in the conversion process. You should always setup your files in CYMK mode then you are always seeing the same colour that will be printed.

PRINTING

Can I change my files after I have passed the proof?
No. Once you approve your proof the printing plates are made immediately and your order is scheduled for printing on one of our printing presses. It is important that you fully check your proofs before passing because changes can not be made after the plates have been made without additional charges.

If I order 5,000 can I split the order into 2 designs of 2,500?
No. You will need to order 2 different items because the prices are for 1 design of the full quantity.

DELIVERY

When will my order be despatched?
Once printed and guillotined your order is dispatched on next day delivery. Each item has a different dispatch time usually 2-5 days, this timing is indicated on each item under the specification tab.

Can I speed up the dispatch time for my order?
Yes. We have an Express Service on most items. This reduces the despatch time by upto 80%.

What if I am not in at the time of delivery?
Deliveries are normally attempted 3 times. If this is still unsuccessful a card will be left by the courier company and will inform what will happen next. The card may also inform you that your parcel is awaiting collection at your local post office. Full tracking information is available online which is linked to the tracking email we send you when your parcel is dispatched.